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If the headset is listed under "Other Devices" or "Universal Serial Bus controllers", then right-click it and choose Update Driver Software. If you do not see that and are running a Windows machine, then please go the Windows Device Manager (Start Device Manager) and you should see the headset listed once the unit is powered.Nvidia offers notebook drivers for most of their video hardware.Please check their website for the latest driver for your system.If you purchased a separate video card or cannot obtain the appropriate drivers through the computer manufacturer you may be able to obtain updated drivers from the manufacturer of your video card.Please consult your video card manufacturer or computer assembler if you have any questions regarding the installation of updated drivers.To do this, open the respective drive in My Computer, and double-click on
Steam Support assumes no responsibility for the effects that changing the driver for your video or sound card may have on your system - it is your responsibility to follow the instructions provided by the video card manufacturer to ensure the proper removal of old drivers and installation of updated drivers.
Once installng make sure after plugging in the name of the headset when it asks you to that you see the "Welcome to the Device Driver Installation Wizard" so that the driver for the SMH10 is correctly installed.
Reconnect the headset to your computer using the provided micro USB cable. Before beginning the installation process, right-click on the installation file and choose "Run as Adminstrator".
Everything went smooth (including monitor works fine via noname HDMI-to-DVI cable bought at about .5 at Aliexpress) but the SD-card slot.
It's stated in Device Manager (Win 10 Pro) as working normally.
Please refer to the User's Guide for more information on how to perform a Fault reset for your product. Follow the instructions for having your headset recognized. Uninstall the Sena Device Manager and redownload the Sena Device Manager for your operating system's version.